Outsourcing

    I run an outbound agency, so read this section knowing where I sit. Everything here is a test you can put to any agency, mine included. It is written for founders who are about to pay someone to fill their calendar and want to know what they are actually buying.

    From my side of the table, the difference between agencies that deliver and those that do not rarely comes through on a sales call. You find it in dull details: who builds the list and how, who writes the messages, who answers the replies, who owns the domains, and what the weekly report leaves out. I would also hold any agency to one standard for proof. A case study needs a number, a timeframe and a named outcome. A testimonial is not one.

    Mistakes come from both sides. Buyers sign because of a meeting count promised before anyone has looked at their offer. They judge a pilot after 30 days, when setup has barely finished. They expect an agency to need nothing from them, when the honest answer is proof they can use, profiles fixed before sending, and a person with time for the calls.

    The articles below run in the order you will meet the decision. Choosing a model: agency types, freelancer, fractional lead, GTM agency, AI SDR or an in-house SDR, with real salary and ramp data. Pricing and contracts: what agencies charge, pay per meeting or retainer, terms, guarantees and domain ownership. Vetting: red flags, comparing proposals, Clutch reviews and checking case studies. Working together: onboarding, copy approval, weekly reports, junk meetings, and when to bring outbound in-house.

    Start with the six agency types, then pricing, then the red flags sorted by when they show up.

    Start here

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