How Salesforce Consulting Partners Get More Clients

    Short answer

    A partner-led outbound playbook for CRM, ERP and marketing automation firms

    Artem Smirnov
    Artem Smirnov

    Last updated · 12 min read

    Artem Smirnov in a dark suit against a charcoal studio backdrop, next to the line 'PARTNER PIPELINE. A listing is not a deal'

    Salesforce consulting partners get new clients from four sources. The vendor controls two of them, and you control the other two.

    1. Discovery: buyers find your AppExchange listing.
    2. Co-sell: Salesforce account teams introduce you to their customers.
    3. Lookalikes: you go after companies that resemble clients who already paid you.
    4. Outbound: you start conversations with the people who sign implementation projects.

    Partner status opens the first two. Only the other two let you decide how many conversations start each month.

    This is the approach I use with IT services and software firms. Build a list around the real signers. Package one narrow offer for them. Contact enough of them every month to keep conversations alive through a sales cycle measured in quarters. The same rules apply to HubSpot, ERP and marketing automation partners.

    The client results below come from IT services, software development and tech firms, not from Salesforce partners as such. Read them as evidence for the method.

    What does Salesforce partner status give you, and what does it leave out?

    Becoming a partner is an approval process. It says nothing about demand. Salesforce lays out the route on its become a partner page:

    • Sign up for the Partner Community.
    • Return a due diligence questionnaire.
    • Pass a Partner Operations review and a legal sign-off.
    • Get activated as a Provisional Partner.

    In return, consultants get marketing materials, technical consultations, listings, referral incentives and reach into demand across 95+ countries.

    The consulting partner program page adds the discovery layer. Partners are recognized for specific competencies, which Salesforce says raises AppExchange visibility. Co-sell, where Salesforce account teams bring you into their customers' deals, gets extra investment, backed by new consumption funds and incentives. The same page calls AppExchange "the single source of partner discovery".

    Put onboarding, discovery and your own pipeline side by side and the gap is easy to see.

    LayerWhat it coversWhat it gives youWhat it never gives you
    Platform onboardingApplication, due diligence, reviews, activationThe right to call yourself a partner, plus marketing resources and technical consultsA single client
    Partner discoveryAppExchange listing, competencies, co-sell, referral incentivesBuyers who are already searching, and intros from account teamsControl over how many arrive, from which industry, or when
    Independent pipelineYour niche, your list, your offer, your sequencesConversations you start, with the buyers you choose, every monthAnything at all until you build it

    HubSpot's rules say the same thing more directly. Partners advance by collecting sourced, assisted and managed points, and every tier requires a minimum number of sourced points (HubSpot). The vendor itself expects partners to bring in deals of their own.

    Who signs an implementation project in the first place?

    Before I build a list for an IT or software firm, I pull its recent projects and find out who actually approved each one. In implementation work, the person who runs your discovery workshop is often not the person who signs the contract. A Salesforce admin can love your team and still have no budget at all.

    This table is my working assumption. No survey sits behind it. Treat it as a starting map and correct it against your own closed deals.

    Service lineUsually signsUsually shapes the requirementLeave off the list
    CRM implementationCRO, VP of Sales, COO at mid-size firmsHead of Sales Operations, RevOps lead, IT director for integrationsSales manager, sales assistant, associate
    ERP implementationCFO, COO, CEO in owner-run companiesFinance director, controller, head of operations, IT directorAccounts assistant, any bare "manager"
    Marketing automationCMO, VP of MarketingHead of marketing operations, demand generation leadMarketing assistant, marketing associate

    Here are the rules I apply to every list. I strip generic labels like Manager, Assistant and Associate out of the search before anything else. Then I search with the titles the niche really uses. An owner-run distributor may call its revenue owner Commercial Director, and a lead tool will rarely suggest that title for you.

    Where should the companies come from? Start with the ones that resemble your paying clients: similar size, similar structure, the same system they run today or are moving to. Your closed deals show which companies buy from you.

    One more thing about committees. Buyers often look up the people on your side before they agree to a call: the partner who sent the message, the solution architect and the delivery lead.

    I optimize the profile of every person involved in the sales process, not only the founder's. Here is how to turn a LinkedIn profile into a sales page.

    What should a partner's first outbound offer be?

    Many partners think their lead gen is broken when they really have a packaging problem. Their website and messages list Sales Cloud, Service Cloud, Marketing Cloud, data migration, integrations and managed services. To a CFO, that list reads like a staffing agency with a logo.

    The offer decides whether any tactic works. A narrow offer looks like this:

    • Too broad: "End-to-end Salesforce implementation for growing companies."
    • Narrow: "We connect quoting in Salesforce to the ERP for industrial distributors, so orders stop being typed in twice."

    The narrow version names a buyer, a problem and a result. A sales director can forward it to the CFO without rewriting it.

    Then commit to it. One offer, one audience, 12 months. Fifty directions at once is how partners end up with a website that lists everything and sells nothing. Here is the longer argument for picking one offer and one audience and giving it a year.

    Your first message should only aim to secure a short meeting. Explaining the whole implementation in message one is a fast way to get ignored. So I ask for the meeting and nothing else. I also put a past client or a result straight into the message, because proof inside the text does more work than any adjective.

    Below is a made-up example of a warm email that follows a LinkedIn connection. The proof line in yours must be a project your team actually delivered.

    Subject: orders typed in twice

    Hi Laura, thanks for connecting. If your quotes live in Salesforce and your orders live in the ERP, someone is probably retyping every order. Last spring we connected the two for a distributor with a similar setup. Would 20 minutes next Tuesday help you see whether the same fix fits your team?

    How fast does outbound ramp up for a tech firm?

    Here is a result I point to when a tech firm asks whether outbound can carry real weight. One B2B tech client went from zero qualified calls to 40+ a month in 90 days.

    Do not expect that in launch week. The 40+ calls a month came at the end of a 90-day ramp.

    The clients we work with usually sell deals of USD 10,000 and up, and many run to six or seven figures. At that size, a handful of signed projects pays for a long campaign.

    The plan should assume a long cycle. B2B deals often take 6, 9 or 12 months to close. Calls can start in the first 30 days, but the projects from those calls may close 4 or more months later.

    That is why we recommend running outbound for at least 3 months, so there is time to get feedback and improve. Across the industry, a campaign usually needs about 6 months before it runs at full strength. Do not judge a partner campaign on month one.

    When are vendor referrals enough, and when do you need outbound?

    Vendor referrals are good leads. The trouble is that you do not choose them. Use this table to decide where your next quarter of effort should go.

    Your situationWhere to put effortWhy
    Account teams already send you more qualified intros than you can staffReferrals, plus delivery capacityYou have no demand problem yet. Outbound would only add calls you cannot take
    Referrals arrive, but from random industries and project typesOutbound into the niche where you win most oftenReferrals will not build a specialty for you
    You are newly activated, with no competencies or reviews yetPast-client lookalikes and outboundDiscovery favors recognized expertise you have not earned yet
    You are a HubSpot partner short on sourced pointsOutboundEvery tier requires a minimum number of sourced points
    Most of your best deals came from one account executiveOutbound alongside the referralsOne person moving roles can empty your pipeline overnight
    Nobody on your team has time to take extra discovery callsNeither, until you fix capacityA system that books calls nobody takes only burns your reputation

    The rule underneath the table: if referrals already decide your niche, your timing and your volume, you are running someone else's sales plan. Build outbound as soon as you need control over any of those three.

    How much outreach volume does a Salesforce or HubSpot partner need?

    More than most partners expect. A partner who writes to only 50 or 100 ideal accounts a month is betting that the few right people happen to have budget, time and interest that same month. Usually they do not. You need volume as well as quality, because enough contacts evens out the luck.

    Work it backwards from projects. As a rough planning range, across two of our own funnels it took about 150 to 250 people contacted per booked meeting. Your niche will differ. A working benchmark is that about 20% of booked calls close, and that share moves with the niche.

    Take an ERP partner that wants 2 new projects a month:

    StepNumber
    New projects wanted per month2
    Booked calls needed at about 20% closing10
    People contacted per booked call150 to 250
    People to contact per month1,500 to 2,500

    Deal size moves every row in that table. The smaller the average project, the more projects you need for the same revenue, and the more calls and contacts that takes. Small-ticket partners feel the volume problem first.

    Then count your market. The big numbers look endless. Eurostat's structural business statistics count about 2.2 million manufacturing enterprises in the EU in 2024. Across the whole EU business economy, 99.8% of firms that year were micro, small or medium-sized, some 33.9 million. Once you cut by niche, region and size, your real list gets small fast.

    Take a made-up example: the niche is food manufacturers in your region, with 600 companies and 3 real signers in each. That is 1,800 people, less than one month of contact at the top of the range. You have three ways out:

    • Go deeper per company: write to more of the people who shape the decision.
    • Run longer sequences: more touches over more weeks with the same people.
    • Add a second geography: but only where your case studies still mean something.

    Measure the right thing in the early weeks. For a partner team in its first weeks, I set the goal as 50+ open conversations a month and leave the call count alone.

    Which channels should implementation partners use first?

    Start on LinkedIn. Email follows a LinkedIn touch. Cold email then adds reach that a few LinkedIn accounts cannot cover on their own. Here is how LinkedIn and email run as one outreach sequence.

    The two channels pull different weight. For a UK firm in software development and IT consulting, between 17 April and 17 May 2023, LinkedIn produced 62 positive replies and 18 calls. Cold email added 41 positive replies of its own, which turned into 13 calls. LinkedIn turned into 3 signed contracts and cold email into 2, part of the GBP 928,800 the firm signed in that window.

    The warm email only arrives after the person has already seen us on LinkedIn, so it never opens the conversation. Cold email is the separate reach layer on top.

    One or two messages are never enough. Plan a sequence of 5 or 6 touches, spread over two channels when you can. Leave real gaps between messages, and expect the third follow-up to do a lot of the work.

    A few decision rules for the channel mix:

    • Local buyers: if your delivery team sits in the same city as the buyer, say so early. A conversation opens more easily when a meeting in person is possible.
    • Germany, Austria or the Czech Republic: cold email into these countries needs a compliant basis first, so treat LinkedIn as the main channel there. My team does not cold email those three countries without that basis, and for Germany we apply stricter rules of our own and lead with LinkedIn. This is not legal advice.
    • Senior signers who are rarely active on LinkedIn: the connection request still goes first, and the warm email that follows carries the proof.

    How do you turn partner status into a repeatable lead engine?

    After your message, a prospect looks you up, and your listing, competencies and reviews are what they find. That is where partner status earns its keep: it makes that check easy to pass. It does not send the first message for you. That part stays yours.

    Set it up like this:

    1. Decide who runs it. Choose in-house, outside help or done for you, and name one person who answers for the numbers every week.
    2. Split territory. Divide accounts per rep and per sending account so two people never message the same CFO.
    3. Protect sending. Configure SPF, DKIM and DMARC before any volume goes out, and give each new inbox a minimum of 10 to 14 days of warm-up. Verify every address and keep bounces below 0.5%.
    4. Track every lead in a CRM. The brand is irrelevant, as long as no reply is left sitting in someone's inbox. For a Salesforce partner, running your own pipeline in the product is also a useful demo.
    5. Review weekly. Check replies, booked calls, no-shows and which titles answer, then adjust the list or the offer and leave volume alone until those hold up. A funnel that fails at small volume will fail at large volume too.
    6. Scale what works. Add a second channel, or more of the same, only after the first channel books calls week after week from the same list and offer. Raising volume is the last step, never the first. When you do grow, grow horizontally: add LinkedIn accounts or email accounts to the setup that already works.

    If you only do one thing this week, open your last ten signed projects. Next to each one, write the title of the person who approved the budget and the project value. That page tells you who goes on the list, how big the list must be, and whether your offer is narrow enough to send. Fix those first, then scale.

    If you are a Salesforce, HubSpot or ERP partner wondering whether outbound makes sense next to referrals, book a call and I will give you a straight answer.

    Questions partners ask before starting outbound

    How long does Salesforce partner approval take?

    Salesforce Help says the application can take up to 12 weeks from sign-up to acceptance. Until a decision is made, your status shows as Pending Approval (Salesforce Help). Partners who meet the requirements are advanced to the Select tier, which can take up to a week. Use the waiting time to build your target list.

    How do sourced points work in HubSpot?

    Per HubSpot's tier rules, every $100 of sourced monthly recurring revenue earns 5 sourced points in non-growth markets and 10 in growth markets. Under the deal-based model, credit only counts if you create a shared deal, so log every deal you source.

    Can I mention my partner tier in outreach?

    Yes. Salesforce Help says consulting partners can share their Partner Program tier with customers. Keep it to one line, placed after your proof. If there is only room for one line, keep the similar project. A buyer wants to know you can do theirs.

    Should we pause outbound when the team is fully booked?

    I ask clients not to. A paused campaign stops sequences halfway, lets warm conversations cool, and leaves sending accounts idle. The restart then begins from a colder position than the launch. Decide before launch who will take the calls during busy months, because that is cheaper than restarting.

    Want to get more B2B clients for your business?

    I help B2B companies book 10 to 100+ qualified sales calls per month with outbound. Let's see if it fits yours.

    Artem Smirnov
    Artem Smirnov

    I help B2B companies book qualified sales calls with cold email and LinkedIn outbound.